At LINENLINE, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with a smooth and hassle-free refund process.
Eligibility for Refunds:
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Refunds are applicable within 7 days of receiving your order.
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Items must be unused, unwashed, and in their original packaging with all tags attached.
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Refunds are not applicable for items that have been customized or used.
How to Request a Refund: To initiate a refund, please contact our customer support team with your order details. You can reach us via:
Please provide your order number, reason for the return, and any photos if the item is damaged or incorrect.
Refund Process:
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed within 7 business days, and the amount will be returned to your original method of payment.
Shipping Costs:
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Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or damaged item).
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We recommend using a trackable shipping service for returns.
Exchanges: We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.
Thank you for shopping with LINENLINE. We truly appreciate your trust in our brand and are committed to delivering quality and satisfaction every time.
